Compliment, Comment or Complaint Form
At Calderdale College we always try to provide you with the best possible service. With your help we could do even better. So, if you think we can improve or do differently, please let us know.
It is the policy of the College to ensure that the learning experience and the services provided meets and exceeds the expectations of all our Customers. To support this we encourage our Customers to complain if they feel that their expectations have not been met. The College will use a structured approach to ensure the problem is resolved in a fair and timely manner and will use this information to implement continuous improvement and promote good practice.
You can complete this form to make a complaint, comment or compliment, or you can download the paper form and post it to (or hand it in at) the College.
If you would prefer to speak to someone, phone Student Services on 01422 399367 or phone 01422 357357 and ask for the Quality Unit.
Note: There is also a Hate Incident Reporting System in College so you can talk to us about any racist or homophobic incident which is giving you concern. Please report such incidents direct to Student Services located in the Student 1 Centre on A Floor.
(Contact Student Services if you would like someone to help you fill in this form).
We will acknowledge receipt of your formal complaint, in writing within 2 working days. We aim to investigate your complaint and reach a satisfactory outcome within 20 working days. This is our target for all complaints, however, should we need more time to investigate, we will explain the reason why and give you an estimated response time.
If you remain dissatisfied, you have the right of appeal which must be done in writing to the College Principal, within 10 working days of the date on the final response letter being issued.
Your feedback will be dealt with by the member(s) of the College Management Team directly responsible for providing the service.